By Tony Dennis
02 May 2007
GIVEN THE adverse publicity which a recent outage in North America
caused for Blackberry maker, RIM, you'd have thought that the company
would be more forthcoming about a similar problem in Europe.
But an INQ reader working in a small City bank claims his five users
have been without service since Friday 27th April. Complaining to his
local service provider, O2, he was told that RIM had performed a
'cosmetic' upgrade to its system over the weekend.
The outage appears to be affecting only those who connect directly to
their own Microsoft Exchange server and not those who employ RIM's own
BES server solution.
The INQ has seen an email from RIM confirming that the 'high severity
outage' has indeed taken place. Although the email says the problem is
confined to Europe, the reader's sister company in Dubai has also been
Naturally our reader investigated to see if the problem was his end. He
happens to have several MDA Vario wireless PDAs on loan from T-Mobile
and has discovered that they can access mail from the Exchange server
with no problems.
The most frustrating part to this whole incident is that RIM has not
given its users any indication of when the problem will eventually be
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