By John Leyden
3rd December 2008
SonicWALL has apologised for a license server outage that left some
customers without firewall or email filtering protection for hours
The snafu affected enterise users of SonicWALL UTM Firewall, Email
Security, Content Security appliances and meant that content filter,
intrusion prevention and antivirus protection for some of its users were
temporarily "switched off" because of reset license keys that were
treated as invalid.
"Beginning 12/2/2008 approximately 2:00 AM Pacific time, some SonicWALL
products contacting a particular SonicWALL licensing server began
receiving erroneous responses. This issue may have caused the products'
license keys to be reset, and in some cases may have affected the
products' operation," SonicWALL said in a statement on its site.
"The issue has been corrected and all servers and licensing functions
have been restored," it added.
The security firm has posted instructions on how to resynchronise
affected systems with licensing servers.
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