By Thomas Claburn
January 7, 2008
Geeks.com, a Web site that still displays a banner from McAfee's
ScanAlert certifying that it is "Hacker Safe," on Friday sent a letter
to customers saying that it had been hacked last month.
"Genica dba Geeks.com ('Genica') recently discovered on December 5, 2007
that customer information, including Visa credit card information, may
have been compromised," said a letter posted on The Consumerist from
Jerry L. Harken, Genica's chief of security, to an undisclosed number
Geeks.com customers. "In particular, it is possible that an unauthorized
person may be in possession of your name, address, telephone number,
e-mail address, credit card number, expiration date, and card
verification number. We are still investigating the details of this
incident, but it appears that an unauthorized individual may have
accessed this information by hacking our e-commerce Web site."
Geeks.com has reported the incident to federal authorities and Visa, and
is encouraging customers to review their credit card statements for
unauthorized charges. The company has set up two help numbers --
1-888-529-6261 or 1-212-560-5108 for non-US customers -- that will be
active starting on Tuesday for those with questions about the incident.
It is also providing contact information for the major credit agencies
to make it easier to report any identity theft fraud arising from the
Geeks.com describes itself as a direct-to-consumer e-commerce site that
specializes in computer-related excess inventory, manufacturer
-closeouts, popular and esoteric products for the tech-savvy.
A customer sales representative for Geeks.com confirmed that such a
letter had been sent out but declined to offer further comment.
McAfee acquired ScanAlert in October 2007 and describes it as the
world's leading provider of e-commerce Web site security services. The
"Hacker Safe" certification, McAfee explains on its Web site, lets
"shoppers of ScanAlert customer sites instantly know that they are a
secure Web site and respond by buying more from them."
The ScanAlert Web site explains that the "Hacker Safe" certification
doesn't mean 100% safe. "Research indicates sites remotely scanned for
known vulnerabilities on a daily basis, such as those earning 'Hacker
Safe' certification, can prevent over 99% of hacker crime," the site
A spokesperson for McAfee did not immediately respond to a request for
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