By Brad Reed
Research in Motion (RIM) said Tuesday that recent upgrades it performed
on its security infrastructure were to blame for the service outages
that hit its BlackBerry devices this week.
RIM said in a statement that its initial investigation into the outages
pointed to problems with the BlackBerry service infrastructures internal
data routing system, which had been recently upgraded to increase
overall capacity. While RIM says that such upgrades to its system are
routine, it has found that this particular upgrade hit a snag that
caused several service delays. RIM doesnt specify why the system upgrade
caused the outages, but the company notes that it fixed the problem
quickly after identifying it, and that it expects no further
complications with the upgrade.
RIM says that these findings are preliminary, that it is still
investigating why the outages took place and that the company will
continue its in-depth diagnostic analysis and will share additional
information as available.
The disruptions first occurred Monday afternoon and affected customers
of all major North American mobile operators and lasted for roughly
two-and-a-half hours, interfering with their ability to send or receive
messages, surf the Web or use the BlackBerry Internet Service Web site.
While RIM has apologized to its customers for the inconvenience, the
company also maintains that no messages were lost during any of the
This weeks BlackBerry outage comes less than a year after a similar
disruption knocked BlackBerry users offline last April. RIM said at the
time that that particular outage was caused by the introduction of a
software routine meant to optimize system cache memory.
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