By LOREN STEFFY
The Houston Chronicle
Oct. 14, 2009
It started a couple of months ago with a laptop that inexplicably
Then, someone altered the password on Kate Hanni's desktop computer and
when she finally got into it, the files were corrupted.
Microsoft's tech support said she'd been hacked. A few weeks later, all
her e-mail disappeared, and AOL told her the same thing.
Hanni, who lives in California, is the founder of the Coalition for an
Airline Passengers Bill of Rights, the group that's spearheading efforts
in Congress to prevent airlines from imprisoning passengers on delayed
In a lawsuit filed in Houston Tuesday, she claims that Delta Air Lines
was behind the hacking, accusing the world's largest carrier of
conspiracy and invasion of privacy.
Hanni believes Delta wants to crush her attempts to force better
customer service on the airline industry, which has fought mightily to
ensure it can treat passengers shabbily.
"Delta stands to lose the most," she told me in an interview at her
lawyer's office in Houston. "They overschedule out of New York every
day. They can't get those planes off the ground."
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