HSBC exposed sensitive bankruptcy data

HSBC exposed sensitive bankruptcy data
HSBC exposed sensitive bankruptcy data 

By Robert McMillan
IDG News Service 
December 4, 2009 

HSBC Bank says a bug in its imaging software inadvertently exposed 
sensitive data about some of its customers going through bankruptcy 

In notification letters made public Thursday, the bank said it had 
redacted sensitive information in Chapter 13 bankruptcy proof-of-claim 
forms that were filed electronically, but that the information turned 
out to be viewable "as a result of the deficiency in the software used 
to save imaged documents."

An HSBC spokeswoman declined to elaborate on the cause of the problem, 
but said "a limited number of customers" were affected. HSBC has "no 
reason to believe customers' personal information may have been 
compromised," she added via e-mail. The company sent letters to affected 
customers in October and is offering them one year of free credit 

Some customers of the following HSBC companies are affected: HSBC 
Taxpayer Financial Services, Beneficial New Hampshire and Household 
Finance Corporation.


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