By Lance Whitney
April 23, 2010
It's been a rough week for McAfee, but an even rougher one for many of
Acknowledging the chaos it caused by pushing out a buggy antivirus
update on Wednesday, McAfee apologized to its customers in the form of a
late-night blog on Thursday.
Barry McPherson, executive vice president of support and customer
service, issued the apology on behalf of McAfee, saying the company was
sorry for the headaches it caused for so many customers.
At 6 a.m. PDT Wednesday, the company released a faulty update to its
antivirus software that hosed computers running Windows XP with Service
Pack 3. The update, a DAT file, misidentified a key Windows file called
svchost.exe as a virus, causing PCs to crash or keep rebooting. The
problem affected customers worldwide, including chipmaker Intel, Rhode
Island hospitals, Kentucky police, University of Michigan's medical
school, and an Australian supermarket chain
In response, McAfee staffers have been working around the clock to help
customers get their systems back online, McPherson said. The company
believes most impacted PCs are back up.
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