By Stephen Withers
15 May 2010
What does business continuity mean to you? For Microsoft Global Security
it can involve locking a door from the other side of the world.
One part of Microsoft Global Security's activities is monitoring
physical security at the company's premises around the world. This is
carried out from three Global Security Operations Centers (GSOCs),
located at Redmond (USA), Reading (UK) and Hyderabad (India), each
responsible for their geographical region
The previous approach was decentralised, people-intensive, and involved
more than 60 different proprietary systems, inconsistent policies across
locations, live video monitoring, VCR recording, and lots of paper.
In contrast, the GSOCs are centralised, automated, highly interoperable,
and use generic hardware (notebooks are used so they can be quickly
removed if a centre must be evacuated) off-the-shelf software, and
digital video. The hardware standardisation means that any workstation
can be used for any purpose, though in practice seats are associated
with particular functions.
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