Survey: Business continuity plans still need work

Survey: Business continuity plans still need work
Survey: Business continuity plans still need work 

By Joan Goodchild
Senior Editor
October 01, 2010 

Most business report they have been negatively impacted by network 
disruptions in the last year, according to a new poll that attempts to 
gauge how organizations react to disruptions and the measures they are 
taking to improve their business continuity and disaster recovery plans.

The poll, conducted by technology products provider CDW LLC, surveyed 
200 information technology decision makers at medium and large U.S. 
businesses, each of which experienced significant network disruptions 
since July 2009. While 82 percent felt confident that their IT resources 
could sustain disruptions and support operations effectively, 97 percent 
admitted network disruptions had detrimental effects on their businesses 
in the last year. (Related: Business continuity, not breaches, a top 
concern for tech firms)

Power loss ranked as the top cause of business disruptions over the past 
year, with one third of businesses reporting it prompted their most 
recent disruption. Hardware failures caused 29 percent of network 
outages, followed by a loss of telecom services to facilities (21 

The survey also looked at remote access plans for employees and found 53 
percent of respondents said employees are instructed or given the option 
to work from home when a foreseeable network disruption approaches, such 
as a weather event. However, only a third of businesses activate standby 
communications and network systems to support increased remote access 
when warned of such an event. Among the organizations polled, on 
average, 44 percent of the workforce normally has telework options, but 
only 39 percent of employees said employees were able to telework during 
their most recent network outage.


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