System Glitch Confuses Bank's Customers

System Glitch Confuses Bank's Customers
System Glitch Confuses Bank's Customers

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By Bob Styran
IN Audit 
December 23, 2010

Grupo Santander, a banking firm based in Spain, has reported to the 
Financial Services Authority (FSA) a system glitch with its printers 
that led to the distribution of 35,000 bank statements to wrong 
recipients, risking millions of pounds in fine for the data breach.

The erroneously released bank statements containing personal information 
of Santander customers, such as name, address, bank details and recent 
transactions, came after one of the bank=E2=80=99s printers experienced system 
glitch and produced more or less 35, 000 copies, according to a 
Santander employee.

The Information Commissioner=E2=80=99s Office said it has been receiving similar 
instances of report about Santander=E2=80=99s system glitch but added that the 
bank did not give any official statement regarding the blunder.

Grupo Santander has already confirmed that the system glitch would not 
affect all its 35, 000 customers whose bank statements were sent to 
third parties as the printer failure occurred only on December 18. The 
bank has also vowed to answer questions and calls from the customers 
affected by the system glitch, even to the extent of refunding any 
losses that could be incurred from the blunder.


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