|
<HTML> <head><TITLE>PRIVACY Forum Archive Document - (priv.09.08) </TITLE></head> <body bgcolor="#ffffff" text="#000000" link="#0000ff" vlink="#660099" alink="#ff0000"> <table border=0 cellpadding=0 cellspacing=0 width=100%> <tr> <td bgcolor="#ffffcc" width=30%> <table border=0 cellpadding=4 cellspacing=0 width=100%> <tr> <td> <center> <a href="/reality.html"><img src="/spkr1.gif" border=0 align=middle></a> <font size=-1 face="Arial, Helvetica, sans-serif"><b>RealAudio</b></font><br> A Moment of Sanity & Fun!<br> <font size=-1 face="Arial, Helvetica, sans-serif"> <b>VORTEX REALITY REPORT</b><br> <font color="#ff0000"><b>& UNREALITY TRIVIA QUIZ!</b></font> </font><br> <table border=0 cellpadding=0 cellspacing=0 width=100%> <tr> <td> <center> <table border=0 cellpadding=4 cellspacing=0> <tr> <td> <b> <a href="/reality.html"><i>LISTEN</i> or <i>INFO!</i></a></td> </b> </tr> </table> </center> </td> </tr> </table> </center> </td> </tr> </table> </td> <td align=center> <font size=+2><b>PRIVACY Forum Archive Document</b></font><br> <A href="/privacy"><h3>PRIVACY Forum Home Page</h3></A><p> <A href="http://www.vortex.com"><h4><i>Vortex Technology Home Page</i></h4></A><p> <A href="/privmedia"><h4>Radio, Television, and Press Contact Information</h4></A><p> </td> </tr> </table> <hr> <pre> PRIVACY Forum Digest Tuesday, 15 February 2000 Volume 09 : Issue 08 (http://www.vortex.com/privacy/priv.09.08) Moderated by Lauren Weinstein (lauren@vortex.com) Vortex Technology, Woodland Hills, CA, U.S.A. http://www.vortex.com ===== PRIVACY FORUM ===== ------------------------------------------------------------------- The PRIVACY Forum is supported in part by the ACM (Association for Computing Machinery) Committee on Computers and Public Policy, Cable & Wireless USA, Cisco Systems, Inc., and Telos Systems. - - - These organizations do not operate or control the PRIVACY Forum in any manner, and their support does not imply agreement on their part with nor responsibility for any materials posted on or related to the PRIVACY Forum. ------------------------------------------------------------------- CONTENTS The Damage Control Follies! (Lauren Weinstein; PRIVACY Forum Moderator) *** Please include a RELEVANT "Subject:" line on all submissions! *** *** Submissions without them may be ignored! *** ----------------------------------------------------------------------------- The Internet PRIVACY Forum is a moderated digest for the discussion and analysis of issues relating to the general topic of privacy (both personal and collective) in the "information age" of the 1990's and beyond. The moderator will choose submissions for inclusion based on their relevance and content. Submissions will not be routinely acknowledged. All submissions should be addressed to "privacy@vortex.com" and must have RELEVANT "Subject:" lines; submissions without appropriate and relevant "Subject:" lines may be ignored. Excessive "signatures" on submissions are subject to editing. Subscriptions are via an automatic list server system; for subscription information, please send a message consisting of the word "help" (quotes not included) in the BODY of a message to: "privacy-request@vortex.com". Mailing list problems should be reported to "list-maint@vortex.com". All messages included in this digest represent the views of their individual authors and all messages submitted must be appropriate to be distributable without limitations. The PRIVACY Forum archive, including all issues of the digest and all related materials, is available via anonymous FTP from site "ftp.vortex.com", in the "/privacy" directory. Use the FTP login "ftp" or "anonymous", and enter your e-mail address as the password. The typical "README" and "INDEX" files are available to guide you through the files available for FTP access. PRIVACY Forum materials may also be obtained automatically via e-mail through the list server system. Please follow the instructions above for getting the list server "help" information, which includes details regarding the "index" and "get" list server commands, which are used to access the PRIVACY Forum archive. All PRIVACY Forum materials are available through the Internet Gopher system via a gopher server on site "gopher.vortex.com". Access to PRIVACY Forum materials is also available through the Internet World Wide Web (WWW) via the Vortex Technology WWW server at the URL: "http://www.vortex.com"; full keyword searching of all PRIVACY Forum files is available via WWW access. ----------------------------------------------------------------------------- VOLUME 09, ISSUE 08 Quote for the day: "This isn't a real estate deal!" -- Mr. Applegate (Ray Walston) "Damn Yankees" (Warner Bros.; 1958) ---------------------------------------------------------------------- Date: Tue, 15 Feb 2000 10:01 PST From: lauren@vortex.com (Lauren Weinstein; PRIVACY Forum Moderator) Subject: The Damage Control Follies! Greetings. Step right up ladies and gentlemen, and see for yourselves one of the irritating ironies of the information era! More convoluted than Sammy the Snake Boy! More confusing than Pat the half-man, half-woman! Your head will spin faster than after a ride on the Lightning Coaster! Come and see: The Damage Control Follies! It hasn't been a good couple of weeks for many of the firms that we've taken to task here in the PRIVACY Forum in the past. Concerns over DoubleClick, Inc.'s practices have triggered organized protests in various quarters, and related filings with the Federal Trade Commission attempting to force further action. A proposed federal law would reportedly make Web cookies illegal for some purposes unless affirmative permission were first granted by the Web site visitor. Reports that some high-profile medical information Web sites have been "leaking" personal information to outside parties, in contradiction to their stated privacy policies, have fostered a new round of skepticism about such operations. Major sites have suffered thefts of sensitive personal customer information. And this is just a *very* partial list! To top it all off, the recent spate of "denial of service" (DoS) attacks on major Web sites has underscored the fragility of some aspects of the Internet infrastructure. Two current "People For Internet Responsibility" statements about these attacks and reactions to them are at: http://www.pfir.org/statements/02.09.00 and: http://www.pfir.org/statements/02.12.00 Many firms have together spent untold millions (billions?) of dollars on advertising and other efforts, attempting to train consumers into a sufficiently relaxed "comfort level" so that they'll come to depend upon the Internet, trust the sites, and happily part with their dollars (and in some cases, with their personal information as well). While many of these efforts have been made in good faith, others should be subject to considerable scrutiny. It seemed inevitable that as recent events have unfolded we'd see the public relations engines shift into high gear in an attempt to minimize the potential damage. Don't be fooled though--in most cases, this all appears to amount to little more than window dressing, with the underlying business practices continuing essentially unchanged. It's obvious that a main goal of these efforts is not really to alter the ways in which Web visitors are handled, but rather to try stave off the many legislative efforts which are appearing at both state and federal levels. Such legislation threatens to undermine the wild and woolly self-regulatory lifestyle that has dominated the e-commerce landscape to this point. One popular tactic seems to be the establishment of special company-operated "privacy" Web pages to provide additional information to try comfort potential customers, much in the manner of the traditional "cookies are your friends" information pages which are a staple at many sites. DoubleClick has taken this one better, establishing a seemingly completely separate Web site (http://www.privacychoices.org) to try popularize their party line that so long as you have some way to "opt-out" of their profiling and tracking, there's nothing to worry about... For more on the DoubleClick controversy, please see: http://www.vortex.com/privacy/priv.09.06 What's missing from most of these public relations blitzes, of course, is any fundamental change in the business practices that so many Web users find intrusive and offensive, and that have triggered the legislative and other actions. It seems as if many of these firms feel that if they throw around the word "privacy" enough on their pages and in their new Web site domain names, consumers will be satisfied and won't notice that basically little (if anything) has really changed in terms of the actual operations. We continue to hear the same excuses and explanations that we've heard all along. DoubleClick, for example, continues to expound its own statistics that most people don't mind profiling and really like to get the personalized ads that result. But if people love this stuff so much, why not avoid all of this controversy and switch to an "opt-in" model, where Web visitors explicitly sign-up for such data collection, profiling, and ads? Why should everyone be "enrolled" by default and have it be their responsibility to figure out how to "opt-out" of these programs, amongst all the glitz and graphics of so many e-commerce sites. People have other things to do when they visit sites--most persons have just assumed (incorrectly, as we've seen) that they don't have to take special actions to protect themselves from such information gathering, tracking, and profiling systems. If people really were as enamored of these systems as the companies claim, there'd be no problem at all getting *plenty* of sign-ups in an *opt-in* environment. The fact that these firms still generally insist on opt-out models provides the real insight, public relations efforts notwithstanding. So, ladies and gentlemen, step into the tent and enjoy The Damage Control Follies for all that they're worth! With apologies to 1977's "Hardware Wars": "You'll laugh, you'll cry, you'll kiss your personal information goodbye! Get in line now!" --Lauren-- Lauren Weinstein lauren@vortex.com Moderator, PRIVACY Forum - http://www.vortex.com Co-Founder, PFIR: People for Internet Responsibility - http://www.pfir.org Member, ACM Committee on Computers and Public Policy ------------------------------ End of PRIVACY Forum Digest 09.08 ************************ </pre> <hr> <center> <A href="/privacy"><h3>PRIVACY Forum Home Page</h3></A><p> <A href="http://www.vortex.com"><h4><i>Vortex Technology Home Page</i></h4></A><p> <A href="/privmedia"><h4>Radio, Television, and Press Contact Information</h4></A><p> </center> <p> <font size=-2>Copyright © 2000 Vortex Technology. All Rights Reserved.</font> </body> </HTML>