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SUPPORT COMMUNICATION - SECURITY BULLETIN

Document ID: c01077085
Version: 1

HPSBPI02226 SSRT061274 rev.1 - HP Help and Support Center Running on HP Notebook Computers Running with Windows XP, Remote Unauthorized Access

NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.

Release Date: 2007-06-18
Last Updated: 2007-06-18


Potential Security Impact: Remote unauthorized access

Source: Hewlett-Packard Company, HP Software Security Response Team

VULNERABILITY SUMMARY
A potential security vulnerability has been identified in HP Help and Support Center running on HP Notebook Computers running with Windows XP. The vulnerability could be remotely exploited to allow unauthorized access to the system.

References: CVE-2007-3180 

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Help and Support Center earlier than v4.4 C running on HP Notebook Computers running with Microsoft Windows XP, XP Professional, XP Home Edition, XP Tablet PC Edition

BACKGROUND

This issue will only be on HP Notebook Computers that have HP Help and Support with a version less than v4.4 C.

To find the HP Help and Support version using Add/Remove programs:


  1. Click Start 
  2. Click Control Panel 
  3. Click Add or Remove programs 
  4. Scroll to HP Help and Support 
  5. Click on the "Click here for support information" link 
  6. The version number is displayed. 

Note: If HP Help and Support is not found in the Add/Remove Programs list, no further action is required.

The Hewlett-Packard Company thanks Karl Lynn of Juniper Networks J-Security Research Labs for reporting this vulnerability to security-alert@hp.com 

RESOLUTION

HP has provided the following software update to resolve this vulnerability: 

HP Help and Support Center v4.4 C or later 

The updated HP Help and Support Center software is available for download at the HP Customer Care site. Please click on the following link and then select the appropriate language: http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?softwareitem=ob-48738-1&jumpid=reg_R1002_USEN 

PRODUCT SPECIFIC INFORMATION 

None

HISTORY: 
Version:1 (rev.1) - 18 June 2007 Initial Release 

Third Party Security Patches: Third party security patches which are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy. 

Support: For further information, contact normal HP Services support channel.

Report: To report a potential security vulnerability with any HP supported product, send Email to: security-alert@hp.com 
It is strongly recommended that security related information being communicated to HP be encrypted using PGP, especially exploit information. 
To get the security-alert PGP key, please send an e-mail message as follows:
To: security-alert@hp.com 
  Subject: get key

Subscribe: To initiate a subscription to receive future HP Security Bulletins via Email: 
http://h30046.www3.hp.com/driverAlertProfile.php?regioncode=NA&langcode=USENG&jumpid=in_SC-GEN__driverITRC&topiccode=ITRC 
On the web page: ITRC security bulletins and patch sign-up 
Under Step1: your ITRC security bulletins and patches 
  - check ALL categories for which alerts are required and continue.
Under Step2: your ITRC operating systems 
  - verify your operating system selections are checked and save.


To update an existing subscription: http://h30046.www3.hp.com/subSignIn.php 
Log in on the web page: Subscriber's choice for Business: sign-in. 
On the web page: Subscriber's Choice: your profile summary - use Edit Profile to update appropriate sections.


To review previously published Security Bulletins visit: http://www.itrc.hp.com/service/cki/secBullArchive.do 


* The Software Product Category that this Security Bulletin relates to is represented by the 5th and 6th characters of the Bulletin number in the title: 

GN = HP General SW
MA = HP Management Agents
MI = Misc. 3rd Party SW
MP = HP MPE/iX
NS = HP NonStop Servers
OV = HP OpenVMS
PI = HP Printing & Imaging
ST = HP Storage SW
TL = HP Trusted Linux
TU = HP Tru64 UNIX
UX = HP-UX
VV = HP VirtualVault
 

System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.


"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action. HP does not warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP will not be responsible for any damages resulting from user's use or disregard of the information provided in this Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose, title and non-infringement."

©Copyright 2007 Hewlett-Packard Development Company, L.P. 

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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