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CA20091208-01: Security Notice for CA Service Desk
Issued: December 8, 2009
CA's support is alerting customers to a security risk with CA Service
Desk. A cross-site scripting vulnerability exists that can allow a
remote attacker to potentially gain sensitive information. CA has
issued patches to address the vulnerability.
The vulnerability, CVE-2009-4149, is due to insufficient verification
of a web interface variable. An attacker, who can lure a user into
following a URL, can conduct cross-site scripting.
Risk Rating
Low
Platforms
Windows, AIX, HP, Sun, Linux
Affected Products
CA Service Desk 12.1
How to determine if the installation is affected
CA Service Desk 12.1
Windows Environment:
1. Locate the files "webengine.exe" and "freeaccess.spl". The files
are located in the "$NX_ROOT\bin" and "$NX_ROOT\bopcfg\www" directory
respectively.
2. Right click on each of the files and select Properties.
3. Select the General tab.
4. If either file timestamp is earlier than indicated in the below
table, the installation is vulnerable.
File Name
Timestamp
Size
Size on disk
webengine.exe
10/30/2009 12:11:16 PM
2936832 bytes
2936832 bytes
freeaccess.spl
10/23/2009 11:24:08 AM
1010489 bytes
1011712 bytes
AIX Environment:
1. Locate the files "webengine" and "freeaccess.spl". The files are
located in the "$NX_ROOT/bin" and "$NX_ROOT/bopcfg/www" directory
respectively.
2. Right click on each of the files and select Properties.
3. Select the General tab.
4. If either file timestamp is earlier than indicated in the below
table, the installation is vulnerable.
File Name
Timestamp
Size
Size on disk
webengine
11/03/2009 4:58:00 AM
7698261 bytes
7700480 bytes
freeaccess.spl
10/26/2009 5:32:00 AM
1010490 bytes
1011712 bytes
HP Environment:
1. Locate the files "webengine" and "freeaccess.spl". The files are
located in the "$NX_ROOT/bin" and "$NX_ROOT/bopcfg/www" directory
respectively.
2. Right click on each of the files and select Properties.
3. Select the General tab.
4. If either file timestamp is earlier than indicated in the below
table, the installation is vulnerable.
File Name
Timestamp
Size
Size on disk
webengine
11/03/2009 5:25:00 AM
6635681 bytes
7700480 bytes
freeaccess.spl
10/27/2009 1:20:00 AM
6639616 bytes
1011712 bytes
SUN Environment:
1. Locate the files "webengine" and "freeaccess.spl". The files are
located in the "$NX_ROOT/bin" and "$NX_ROOT/bopcfg/www" directory
respectively.
2. Right click on each of the files and select Properties.
3. Select the General tab.
4. If either file timestamp is earlier than indicated in the below
table, the installation is vulnerable.
File Name
Timestamp
Size
Size on disk
webengine
11/03/2009 5:05:00 AM
4076264 bytes
4079616 bytes
freeaccess.spl
10/26/2009 8:23:00 AM
1010490 bytes
1011712 bytes
Linux Environment:
1. Locate the files "webengine" and "freeaccess.spl". The files are
located in the "$NX_ROOT/bin" and "$NX_ROOT/bopcfg/www" directory
respectively.
2. Right click on each of the files and select Properties.
3. Select the General tab.
4. If either file timestamp is earlier than indicated in the below
table, the installation is vulnerable.
File Name
Timestamp
Size
Size on disk
webengine
11/03/2009 4:23:00 AM
3772416 bytes
3772416 bytes
freeaccess.spl
10/26/2009 7:25:00 AM
1010490 bytes
1011712 bytes
Solution
CA has issued the following patches to address the vulnerability.
CA Service Desk 12.1 Windows:
RO12848
CA Service Desk 12.1 AIX:
RO12851
CA Service Desk 12.1 HP:
RO12853
CA Service Desk 12.1 Sun:
RO12857
CA Service Desk 12.1 Linux:
RO12855
Workaround
To reduce exposure, only give trusted resources analyst privilege.
References
CVE-2009-4149 - Service Desk XSS
http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2009-4149
CA20091208-01 : Security Notice for CA Service Desk
(line may wrap)
https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=22
3999
Acknowledgement
CVE-2009-4149 - anonymous
Change History
Version 1.0: Initial Release
If additional information is required, please contact CA Support at
http://support.ca.com/
If you discover a vulnerability in CA products, please report your
findings to the CA Product Vulnerability Response Team.
(line may wrap)
https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=17
7782
Kevin Kotas
CA Product Vulnerability Response Team
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